Refund policy

Return Policy

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility for Return To be eligible for a return, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

How to Start a Return To start a return, please contact us at kamronzufelt@kzluxury.com. Returns should be sent to the following address:
16428 W Charlotte Dr,
Surprise, AZ 85387, USA

If your return is accepted, we’ll send you a return shipping label along with instructions on how to return your item. Returns sent without prior approval will not be accepted.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please reach out if you have any questions about your specific item.

Exchanges The fastest way to receive a different item is to return the item you have and make a separate purchase for the new item.

Refunds Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, a refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved and you haven't received your refund, please contact us at kamronzufelt@kzluxury.com.

European Union 14-Day Cooling-Off Period For shipments to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, provided the item is in its original condition with tags and packaging. Proof of purchase is also required.